15 Expert AI Tips From Superside’s “Infinite Canvas” Summit

Etch this into your desk: Brands need AI to scale these days. The capacity to generate six times the creative in a fraction of the time is too tempting. The market is shifting as every business under the sun scrambles to fuse its flesh-and-blood teams with the digital sum of all human intellect. It can be a confusing scene to walk into.

That’s why we put our virtual summit, The Infinite Canvas: Exploring AI's Creative Potential, out into the world. In it, marketing and creative leaders received a treasure trove of practical advice on how to harness AI within their own brands. No more confusion, no more “hallucinations” of 7-fingered astronauts—only actionable advice from people who’ve done what you’re trying to do.

At the behest of design and marketing leaders at brands like Figma, Microsoft, Google, 6sense and more, here are 15 practical tips that’ll allow you to scale your team and results with AI tools.

Why AI, Why My Team, Why Now?

Because everyone’s doing it. They’re not all doing it well, but the smart ones are either getting better with each passing day, or actively scaling with their tools of choice. And just like when the computer was a new and confusing thing, the market will eventually yield to maximum convenience.

It means marketing and design leaders need to be thinking right now about which workflows could benefit from an AI enhancement, and putting the structures in place to support them. Building and training an AI-powered creative team is a must now.

Don’t take it from us, though. Below, industry experts from Sana, Zapier, Mozilla and other ambitious teams share what they need you to know about AI as you embed it (or look to embed it) into your team dynamic.

15 AI Tips from Marketing & Design Experts

1. Learn With Urgency

Think of AI tools as the shiny new toys in the sandbox of creativity. You don’t have to master them all at once, but you need to know what’s out there. Dive into the world of AI, explore different tools, and understand their capabilities.

The more you know, the better prepared you'll be to integrate AI into your workflow. It's like learning the rules of a game before you start playing.

AI is fundamentally changing how we work. It's not a trend but a tool that augments our capabilities, making us more efficient and impactful.

James BullPrincipal Design Operations Program Manager, Microsoft

2. Don't Expect AI to Make Everything Easy

AI can automate many tasks, but the creative process still needs the human touch. As a creative leader, it’s your job to determine where human input is essential. AI is a powerful tool, but it’s not a replacement for human creativity. It's more of a sidekick than a superhero.

Human-plus-AI is going to be better than AI alone for a very, very, very long time. This combination will create scarce and valuable outputs.

Karen X. ChengCreative Director

3. Be Transparent About Your Experiments

If you’re dabbling in AI, don’t keep it a secret. Share your journey, including both successes and failures, with your team and leadership. Transparency helps build trust and paves the way for broader acceptance and scaling of AI initiatives.

Keep a log of your AI wins, no matter how small—they’re the stepping stones to bigger successes. Case in point, here's what we learned from 500 AI design projects.

I think having and setting the tone on a culture of sharing success stories, finding those really great bright spots and promoting them so that everyone knows them. A culture of experimentation is really important.

Ben WiseHead of Programmatic Media, Google & Co-Founder, Captivate

4. Be Hyper-Critical of AI Output

AI isn’t a magic wand that always produces perfect results. Always review its output with a critical eye. AI needs time to learn and adapt to your brand, and initial results might not hit the mark. Think of AI as a junior team member; one who needs your guidance and feedback to improve.

It’s not just about the tools, but also how we integrate them ethically and transparently within our workflows."

Damien CorrellCreative Director, Figma

Damien Correll (Figma): "It’s not just about the tools, but also how we integrate them ethically and transparently within our workflows."

5. Recognize Emotion as the Biggest Barrier

The biggest obstacles to integrating AI aren’t the tools themselves but the people using them. Education, awareness, and skill-building are crucial. Allocate time for your team to learn and adapt to these new tools. It’s an investment in your team’s future capabilities.

The use of artificial intelligence cannot be done without emotional intelligence. And now that we know this is a human problem, not a technical problem, how do we address this?

Darren ChiuCo-Founder, Captivate

6. Set Clear Rules of Engagement

Identify bottlenecks in your workflow and determine how AI can help alleviate them. Provide clear, step-by-step instructions on how team members should use AI tools. Clear guidelines are the only map you've got when you're moving through the AI landscape.

AI should take away repeatable tasks that maybe don't require so much thought and thinking, and augment and improve what is maybe a more time-intensive task.

Saima RashidSVP Marketing and Revenue Analytics, 6sense

7. Foretell a (Realistically) Attractive Future

Paint a realistic and appealing picture of how AI will transform your workflows. No flying cars or robot butlers—just practical improvements. Show your team which tasks will become less time-consuming and highlight the more critical and creative work they’ll be able to focus on instead.

Keep an eye on AI design trends to stay current.

We want to paint the picture of the future for them that's clear and compelling. We say we are going to adopt AI creative in all digital channels, and that's going to save us 50 hours of manual work, it's clear. Now there’s a specific destination.

Ben WiseHead of Programmatic Media, Google & Co-Founder, Captivate

8. Feed AI Your Meetings

Critical information is often shared verbally during meetings, and if AI isn’t part of those conversations, it’s missing out on essential context. Involve AI in your meetings to keep it up to date on your brand and projects. Think of AI as the note-taking intern who never forgets anything.

Build custom AI products to make it easier for people at work to find stuff. Involve AI in your meetings to keep it up to date on your brand and projects.

Aletheia DélivréManager, Design Operations and Product Operations, Zapier

9. Create Standard Operating Procedures

Detail how AI tools should be used in your daily tasks. SOPs ensure consistency and help AI understand your processes better. It’s giving AI your playbook—clear instructions on what needs to be done and how to do it.

Detail how AI tools should be used in your daily tasks. SOPs ensure consistency and help AI understand your processes better.

Nick TaylorFounder, QuantumFlow AI

10. Deepen Knowledge Sharing with Integration

Ensure different parts of your tech stack can communicate seamlessly with AI tools. This enhances knowledge sharing and operational efficiency. It’s a multilingual assistant who makes sure nothing gets lost in translation.

We use a specific instance of ChatGPT for Zendesk, preloaded with brand safety tools and guidance, so it's starting to look and sound like us.

Sam BatheCreative Director, Zendesk

11. Consume Less, Do More

There’s a significant difference between browsing through articles about AI and actually rolling up your sleeves and using AI tools. Consuming information is akin to window shopping, while learning involves getting your hands dirty and experimenting with these tools.

Choose a few that seem promising, test them out, and see how they can enhance your processes. It’s the difference between reading a recipe and actually cooking the meal.

You've got to make decisions on where to learn, and then you've got to make the decisions on how to share that knowledge.

James BullPrincipal Design Operations Program Manager, Microsoft

12. Be Better, Not Faster

AI isn’t just about making processes faster; it’s about enhancing the quality of your work. More ideas, more variations, and new skill sets mean greater opportunities for unexpected and brilliant results.

The latest generative AI statistics in marketing and creative suggest it's better to treat AI as a way to level up your creative game, not just a shortcut to get things done quicker.

The benefit of AI is not really in making things faster. It's just
creating more with the same amount of time.

Kae NeskovicCreative Director, Branding, Digital Ads & Social Media, Superside

13. Scrap Your Scrappy Sketches

AI image generators can transform your rough ideas into more refined visuals, making them easier to present and sell. While the output might not be perfect, it will look more polished than hand-drawn sketches, helping you communicate your vision more effectively.

Use AI to get mood boards and mock-ups done quickly. It might not be perfect, but it speeds up the process and helps visualize ideas better.

Francis MekhailCreative Director, Mozilla

14. Examine AI's "Bad" Output

When working with AI, it’s important to iterate. If the AI’s output isn’t quite right, analyze what you don’t like about it and refine your prompts. This process of trial and error can lead to better results over time. Remember, failure often teaches more than success.

Not every output will be a winner, but there’s value in those less-than-perfect results. They provide insights into the AI’s capabilities and limitations, helping you better understand how to work with the tool. Embrace the learning process and don’t be afraid to experiment.

I think there's a lot of value in that process, because when AI is generating something for you and your spontaneous reaction is something's not right here, then it forces you to think about why.

Lauren CrichtonMarketing Director, Sana

15. Use Exposure to Motivate Team Members

If you’re convinced a particular AI tool has potential, keep it in the spotlight. Regular exposure can help your team become more comfortable with the tool. Share examples of how it’s working for you and encourage your team to give it a try. Persistence can lead to acceptance and eventually, enthusiasm.

Showing everybody the simple and effective ads on a regular basis brings clarity and gives a chance for that repeated exposure.

Ben WiseHead of Programmatic Media, Google & Co-Founder, Captivate

Don’t Wait to Scale with AI

AI is transforming the landscape of marketing and creativity, offering exciting new tools and opportunities for those willing to dig in. By learning about AI tools urgently, being critical of their outputs, and integrating them thoughtfully into your workflows, creative and marketing leaders can scale.

These tools are here to enhance your creative team, not replace it. The future of marketing and creativity is an infinite canvas, and AI is just another brush with which to paint. Start experimenting, stay transparent, and keep pushing the boundaries of what’s possible with AI. The creative possibilities are endless, as are the results for leaders willing to take the plunge.